Our Returns Policy You may return most items sold by Cache-Beauty.com within 30 days of delivery for a full refund. We'll also pay the return shipping cost if the return is a result of our error. Please note that we are unable to exchange items (except, if you received a damaged, defective, or incorrect item). We cannot accept returns of certain items, including: Hair Brushes; Combs; Used hair clippers and blades; & Shears In addition, we will only issue partial refunds for the return of certain items, including: Any item that is returned more than 30 days after delivery. Any book that has obvious signs of use. Any item that is not in its original condition, is damaged, or is missing parts. To return an item to our company, please follow the steps below: Include a copy of your invoice or packing slip. Ship via: United States Postal Service; United Parcel Service(UPS); or FedEx: Ship to: Cache Beauty Supply Inc. 6103 Highway 1 South Jonesboro, AR 72404 Questions: Phone 1-800-643-0333 email: customerservice@cache-beauty.com |